Harcourts Judd White

Alex D'Arcy

Allen Wang

Anita Meng

Anna Du

Ding Chan

Jenny Gao

Jenny Gao’s entire focus is on achieving great results for her clients, whether they’re aiming to buy or to sell in the real estate market. With many years in sales and marketing behind her, as well as a deep and growing understanding of the Glen Waverley area, she loves nothing better than working closely with her clients to ensure they come out on top. “My Aussie in-laws tell me they see me as someone prepared to put in the hard work to succeed at whatever I do,” says Jenny, and she adds, “I’m certainly committed to getting the absolute best outcome in any real estate challenge I’m presented with.” Before venturing into property, Jenny Gao was a highly successful sales and marketing professional in her position as Director (Sales and Marketing) for Time Out, Beijing Magazine (English Version), for which fluent English and Mandarin were obvious necessities. Her language and organisational skills are among the strengths she has brought to Harcourts, where she has built a solid client base and an enviable local reputation. Jenny is a proven performer, even under pressure, and is known for her ability to successfully negotiate to her clients' benefit. She carries out her work in a professional, honest and caring manner and she places respect, both with co-workers and clients, at the core of everything she does. “I enjoy communicating with people and helping them find a solution whenever they need my professional help,” says Jenny, and it shows. She always goes above and beyond expectations when it comes to customer satisfaction.

Joan Eu

Joan, who came to Australia from Singapore in the ‘70s, has a successful business background in the healthfood industry coupled with a fine track record for achieving outstanding results in real estate sales since 1997. Real estate, Joan says, is all about working with people, not selling bricks and mortar. Joan has never lost sight of the fact that any real estate transaction, regardless of the location, size or value of the property, involves the most important decisions people make during their lifetime and works closely with them through this often stressful time. A good listener, Joan’s warm nature and friendly approach have contributed significantly to the reputation she has earned for being one of the most professional and successful real estate agents. As a member of the professional and international Harcourts brand, Joan is able to offer her clients the most advanced resources in the industry and to consistently develop her own skills through the company’s excellent training. Joan’s primary objective is to present the best skills and support services available in real estate today to assist her clients in achieving the best results.

Jourdain Creigh

Kel Northwood

Kel is a fully licensed Real Estate Agent and Auctioneer, a Fellow with the Real Estate Institute of Australia, a member of the Real Estate Institute of Victoria. After a most satisfying 44 year career in Real Estate which started out in Mount Waverley, spanning areas of Principal, Auctioneer and Industry roles through the Real Estate Institute, he is regarded as a highly professional, ethical and most successful Real Estate Agent. He has auctioned thousands of properties, locally and on the Gold Coast; from subdivisions to residential properties to the value of million’s of dollars, plus luxury penthouses and commercial properties. As a partner in the original N.R. Reid & Co with Noel Reid, when it was at the forefront of development in Waverley. Kel knows the value of the area very well and has been involved with some of major projects that have seen the city of Monash develop into a major city in Victoria. He has worked with the great names in Melbourne Real Estate, and has trained and worked with many of the leading agents now currently operating throughout Melbourne. Kel finds the changing pace of Real Estate stimulating, and is an advocate of this fascinating and rewarding industry, which he is proud to be apart of. He specialises in the sale of property by Trustees and Families. He with Harcourt’s Judd White are the nominated agents in the city of Monash for the State Trustees Ltd. He understands the need for sensitivity and patience, and listen’s to his client’s requirements and instructions. Kel has made many friends through the business, who knowing his fine reputation have confidence to rely on him for advice and who also refer many clients to him. Kel is totally committed to the Real Estate profession and can be relied upon for Professional and practical advice, and for his expert Auctioneering, Sales and Marketing skills. His experience and knowledge of the area is invaluable to his clients when the time comes to make their decision on buying or selling Real Estate. He would be happy to become your personal Real Estate Agent.

Ken Chen

A highly respected, fully licensed (REIV) restate agent with a reputation for top results, Ken is well known in both the public domain and wider real estate industry. As one of the top agents in the country, Ken also has valuable international connections and access to a range of potential buyers. Ken, who also speaks Mandarin and Cantonese, has an ongoing partnership with a migration agent in China who refers many imminent migrants looking for a place to call home. They trust him implicitly and welcome his guidance with open arms, as do vendors seeking a potentially lucrative sale. Despite his extraordinary sales history, Ken remains down to earth. He has great respect for his clients and great awareness of the importance of their property transaction.

Leo Liang

Leo Zhang

Leo is passionate and focused on achieving positive results for clients, whilst providing them with great customer service and a stress-free experience. Considerate and patient, he understands that the real estate process can be emotional for vendors selling their homes or investment properties, and ensures he provides tailored advice throughout the campaign. Bilingual, Leo speaks Mandarin as well as English, allowing him to effectively communicate with a range of buyers and potential clients throughout his established network. When asked what he loves most about working in real estate, Leo replied, “I love being able to help people find their next great home, and helping sellers reach a fantastic result!” Outside of work, Leo enjoys spending time with his two dogs and catching up with friends. Leo looks forward to assisting you with your next property transaction.

Nuria Jewell

Ros Clowes

Ros believes trust is the backbone of any business relationship and is the essential foundation when buying or selling real estate. Ros has proven her integrity and professionalism through her years working as a qualified Accountant. Now through her hundreds of real estate clients over the past few years, Ros is honoured that more than 90% of her business is generated through referrals. Ros, her husband Malcolm and their 4 sons migrated to Australia from Zimbabwe in 1982 and chose to make Waverley their home. Both Ros and Malcolm have a deep commitment to the community and have been especially involved with the Rotary Club of Mount Waverley, Glendal Primary School, Melbourne High School, Glen Waverley Anglican Church and the Pinewood Bendigo Community Bank. Ros became involved in Real Estate because of her desire to continue working for and with people, using the skills she has gained through her life experiences, career and community life. Now she spends as much spare time as possible with the "ever increasing" family - currently 8 grandchildren! If you have any queries regarding your real estate needs call Ros Clowes – for good old fashioned service – on 0409 003 267

Sin Chan

Thirty seven years ago Sin arrived in Melbourne. For the past 29 years he has lived in Mt Waverley with his wife and 2 sons. His fluency in Chinese, Mandarin, Hokkien and Cantonese, Malaysian and Indonesian as well as English makes him an excellent communicator with many of the buyers wanting to locate in the Waverley area. From a background in engineering and project management, Sin also has formal studies in Negotiation and Human Relations. Sin has been very successful in real estate since joining the industry in 1997. Sin has a reputation for being a courteous and friendly real estate professional. He enjoys meeting people, and loves his job and enjoys working in Waverley, where he has an extensive knowledge of the local community. Besides he also has a large client base from overseas such as China, Indonesia, Malaysia, Singapore and other parts of Asia. Sin is recognized as having specialist knowledge regarding new unit developments. He is well versed with Council regulations relating to redevelopment, and would be happy to give advice on any redevelopment proposals you may be considering. Often called “The Million Dollar” man because of his experience in selling million dollar plus properties, Sin makes good use of his extensive client base consisting of local and overseas contacts and has again won the Mount Waverley Salesperson of the year award - for the 5th year running. Since Harcourt’s has taken over Judd White Sin Chan has achieved Platinum Award from Harcourts Corporate Victoria. He also has achieved Excellence award as number four Sales Consultant in Victoria in July to September 2013 quarters. He is also now number one Sales Consultant in Glen Waverley Office. Sin´s success is attributed to his hard work, boundless energy and unlimited undertaking to his many vendors to achieve the best possible outcome when selling their properties. Sin will always make himself available to talk to you about your real estate needs, so call him now on 0400 133 956 for prompt and attentive service.

Tamara Mitchell

An outstanding residential sales professional with 8 years experience in real estate, Tamara works alongside Director, Dexter Prack and plays a lead role in the marketing & administration of their campaigns, home preparation and vendor and buyer management to ensure the sales process is as streamlined and as successful as possible. Together, they are a high performing team with a well deserved reputation for exceeding price expectations and delivering six star service. Tamara undergoes ongoing training to stay ahead of the game. She has experienced all facets of the property industry including the day-to-day management of trust accounting to the coordination of marketing initiatives. While she enjoyed an earlier career in a city agency that specialized in project development, Tamara’s love for residential property saw her join Harcourts Judd White in 2008. Now working with one of Harcourts’ most successful offices Australia-wide, she hasn’t looked back since. Highly organized and versed in all aspects of real estate, Tamara brings a valuable skill set to her role as associate agent at Harcourts Judd White. As Tamara puts it, “I’m always happy to go the extra mile. I get an enormous amount of satisfaction from helping members of my community reach their property goals.” Warm and personable, Tamara’s communication skills are such that every vendor and purchaser receives constant feedback. “I know how much clients appreciate receiving honest, transparent advice and I take pride in the reputation I’ve developed as a trusted advisor.” Tamara’s diligent, hard-working nature teamed with Harcourts leading resources and technology ensures that no stone is left unturned when it comes to the final sales result. An avid fitness fanatic and foodie in her free time, she loves the opportunity to meet new people, assist purchasers and sellers with their property needs and share her local knowledge of this wonderful, vibrant region. Her positive, honest and transparent attitude ensures that customers receive the focused attention they deserve when dealing with their most valuable asset.

Travis Brown

It is Travis’ tenacious thought process alone which conclusively shows you are dealing with a licensed estate agent and auctioneer who will achieve a successful result for all concerned. With over seventeen years experience in the real estate industry, Travis Brown joins Harcourts Judd White in what is considered to be the most trusted and respected real estate office in the city of Monash. Travis’ professional manner shows a depth of knowledge and passion for the industry in which he has so much belief. A long history in real estate, has seen sales right through the city of Monash from $700,00 into the multimillion dollar range. Combine this ability with Travis’ background in hospitality management and you can be assured that you will be treated with respect. All of this is delivered by an agent who talks straight, without peripheral and has an honest down to earth approach. As evidence of his dedication and commitment to the industry, Travis has been recommended and acknowledged throughout the industry and a leader and innovator.

Vasil Metelovski

Catherine Darbyshire

Catherine Howard

As Senior Property Manager in the real estate agency with the largest property portfolio in the area, Catherine is indeed a true professional – and a great asset to any landlord she comes into contact with. While the Property Management team, awarded the top Harcourts team in Australia, manages some 1,700 properties, it also comprises some 14 staff members, with Catherine pointing out that in-built structures are designed to ensure personalised, attentive one-to-one service and availability. Catherine brings a level of experience that is unfortunately rare in today’s property management industry. She entered the real estate industry in 2001 and, given her exceptional levels of customer care, won Best Receptionist of the Year in 2004. Her natural aptitude and training have since seen work her way to senior positions in offices in the northwest and southeastern suburbs, joining Harcourts Judd White Glen Waverley in 2008. Catherine was born, raised and educated in the area and knows it very well. She takes the responsibility of managing a landlord’s property to the best of her ability very seriously. Her excellent communication skills enable her to expertly liaise between landlords and tenants for ensuring optimal outcomes. She, along with the entire team, maintains a very strict arrears policy and pays the utmost attention to ensuring landlords’ properties are looked after and maintained well. Catherine loves the variety that each day brings, together with the experience of meeting and working with clients from different cultural backgrounds and from all walks of life. In her spare time Catherine enjoys spending time with her husband and two children and, in particular, making the most of the area’s many parks and recreational activities.

David Yang

While David Yang is driven by a true passion and enthusiasm for real estate, his success in the industry is also underpinned by high-level training and extensive local experience. A fully qualified and licensed estate agent, David was born and raised in Glen Waverley and knows the region and its people well. He also speaks fluent Chinese and, given the area’s multi-cultural community, is a highly sought-after and well-respected Property Manager. David is well-liked by both landlords and tenants, who appreciate his honesty and the fact that he takes much pride in every property he manages. Landlords can also relax in the knowledge that David, who has a network of well-established tenant relationships, carefully hand-picks tenants according to a very thorough selection process. “Matching the right tenant with the right property is key, both price wise and in terms of the property’s features,” says David. “This tends to create more successful, longer-lasting tenancies. Of course, we only lease properties to quality tenants whom we expect will take care of the property as if it were their own.” The multi award-winning Property Management department at Harcourts Judd White – under the direction of Lou Paola, REIV Property Manager of the Year (Principals), 2013 – comprises an unsurpassed team of experienced professionals with a genuine commitment to their clients’ best interests. Achieving Number 1 status for excellence in service, value and growth at both the state and national levels in 2013 also confirms they provide market-leading real estate services – and set the industry standards that others strive to follow.

Joyce Chang

Karen Zhang

Kristina Rotherham

As a well-experienced Property Manager and Team Leader, Kristina provides a highly professional management service and maintains impeccable standards of client care. While professional excellence is simply part of her nature – and an integral part of the Property Management team’s office culture – Kristina also sets the bar high as an inspiring role model to her dedicated team of Property Managers. What also sets Kristina apart is her ability to work closely with clients to better understand their individual needs and investment goals. Working diligently on their behalf, she builds trusting, lasting relationships focused on success, as do her fellow team members. In fact, the success of the office – whose Property Management team has attracted numerous prestigious state and Australia-wide awards for excellence – is largely due to exceptional client feedback and high levels of repeat and referral business. They are also renowned for minimal arrears, minimal days on market and a focus on securing quality tenants for successful, long-term tenancies, rather than quick fills. Kristina keeps her landlords well informed of all relevant details pertaining to their property. She and the team also work closely with the Sales Department for providing landlords with comprehensive, up-to-date information about the local investment market and maximising the profitability of their assets. Kristina enjoys being part of a highly-trained, success-driven team that views excellence in industry standards as the norm.

Lou Paola

Officer in effective control With over 22 years experience in all facets of real estate, Lou has seen the market move through numerous peaks, trough and phases. During that time Lou has collected a wealth of experience and expertise and co-created a successful suburban real estate agency. Lou’s business philosophy is aimed squarely at quality service and high standards with a focus in client care. He is committed to ensuring clients receive the most sophisticated and successful approach to residential real estate available in the fast and ever changing market of today “Real Estate is my life’s work and it continues to be an exciting challenge to meet the needs of our customers”.

Sharon Wong

Shona Curtis

More than 15 years’ experience in real estate sets Shona apart in an environment that has many landlords turning to Harcourts Judd White for a superior Property Management service. Shona, who also has her Real Estate Sub Agents License, also knows the local investment market very well, enabling landlords to better capitalise on market conditions. Working closely with the Sales department, and with several initiatives in place to educate and better support landlords, Shona and the team do their utmost to ensure that landlords are in the best position to make the most informed decisions about their portfolio. While Shona expertly manages a large rent roll, the highly successful Property Management department – led by Director and REIV Property Manager of the Year, Lou Paola – has inbuilt management structures to ensure that each landlord’s individual requirements are handled in an attentive and personalised manner. Shona particularly enjoys interacting with landlords from all walks of life, ranging from local ‘mum and dad’ investors with a single property to seasoned investors with large, diverse property portfolios. With qualifications in reception and administration, Shona also knows that excellent organisational skills are imperative to successful property management. “We’re dealing with valuable assets and people’s livelihoods,” explains Shona. “Everything needs to flow smoothly, from paperwork and rent collection to selecting the right tenants and advising of laws, rights and responsibilities.” Outside of work, Shone enjoys travelling at every available opportunity.

Steven Ker

An asset to any landlord looking for Property Management that’s a cut above the rest, Steven combines extensive real estate experience, local knowledge, high-level qualifications and active personal involvement in the industry. Steven’s professional experience in the southeastern suburbs centres around Glen Waverley, where he has also lived for his entire life. A Fully Licensed Estate Agent, who also has holds a Certificate IV in Property Services, Steven knows and loves the area well. His passion for, and insight into, real estate also sees him personally involved in property development and investment, a rare pastime for someone of his age. First-hand experience, however, places him in an excellent position to identify with both the opportunities and challenges landlords face. An excellent communicator and mediator, Steven enjoys the people and problem management aspect of his role. “Minimising conflict and the quick resolution of disputes early in the piece is essential,” says Steven. “That then allows landlords to get on with all the benefits of their investment – and tenants to better enjoy their home,” he adds. Life is short – and our aim is to make the investment experience positive for all parties.” Steven enjoys meeting new people through his day-to-day work and has formed many lasting relationships. His knowledge of the industry and highly personable nature have also seen him develop a large network of colleagues and clients both locally, throughout the reputed Harcourts network and in the wider property industry. An avid cricketer, Steven is the Chairman of Selectors of the Glen Waverley Cricket Club and has also coached junior sides. He also loves golf, the AFL and the Carlton FC in particular.

Tammy Tate

Theary James

While Theary manages various senior responsibilities, she’s very clear about her main role: maximising landlords’ wealth and opportunities. It’s also the part of the job she loves most. Theary’s vast experience in the property industry in the southeast spans more than 15 years. She has enjoyed a long, dedicated tenure at the multi award-winning Harcourts Judd White Glen Waverley, named Harcourts’ Number 1 Property Management Agency in both Victoria and Australia. Working together with Director and REIV Property Manager of the Year (Principals), Lou Paola, and a loyal team of highly experienced industry professionals, Theary takes her duty of care very seriously. “My clients have appointed me to look after what is often their most valuable asset,” she explains. “Honesty, integrity and effective communication are key to their success. Deep insight into the industry and a good understanding of the Residential Tenancies Act are also essential for acting in landlords’ best interests and supporting them with the best information and advice.” Theary, who completed a Bachelor of Business Studies in New Zealand and also speaks Khmer fluently, oversees the rent roll and implements the policies and procedures essential for maintaining the industry-leading standards the team is renowned for. She also expertly handles dispute resolution and VCAT matters, valuations, accounts and general management matters. Outside of work, Theary enjoys charitable, pre-school and church activities, helping others, bike riding in Melbourne’s parks, and relaxing at the beach with her family. She plans to travel and see more of Australia too.

Tyler Gitsham

Zoe Downs

Catherine Darbyshire

Harcourts Judd White Glen Waverley

Jacob Paola

Joanne Paola

Lana Gadzhis

Lou Paola

Officer in effective control With over 22 years experience in all facets of real estate, Lou has seen the market move through numerous peaks, trough and phases. During that time Lou has collected a wealth of experience and expertise and co-created a successful suburban real estate agency. Lou’s business philosophy is aimed squarely at quality service and high standards with a focus in client care. He is committed to ensuring clients receive the most sophisticated and successful approach to residential real estate available in the fast and ever changing market of today “Real Estate is my life’s work and it continues to be an exciting challenge to meet the needs of our customers”.

Lucas Gentile

Monika Sim

Shandy Tran

Teresa Todesco

Theary James

While Theary manages various senior responsibilities, she’s very clear about her main role: maximising landlords’ wealth and opportunities. It’s also the part of the job she loves most. Theary’s vast experience in the property industry in the southeast spans more than 15 years. She has enjoyed a long, dedicated tenure at the multi award-winning Harcourts Judd White Glen Waverley, named Harcourts’ Number 1 Property Management Agency in both Victoria and Australia. Working together with Director and REIV Property Manager of the Year (Principals), Lou Paola, and a loyal team of highly experienced industry professionals, Theary takes her duty of care very seriously. “My clients have appointed me to look after what is often their most valuable asset,” she explains. “Honesty, integrity and effective communication are key to their success. Deep insight into the industry and a good understanding of the Residential Tenancies Act are also essential for acting in landlords’ best interests and supporting them with the best information and advice.” Theary, who completed a Bachelor of Business Studies in New Zealand and also speaks Khmer fluently, oversees the rent roll and implements the policies and procedures essential for maintaining the industry-leading standards the team is renowned for. She also expertly handles dispute resolution and VCAT matters, valuations, accounts and general management matters. Outside of work, Theary enjoys charitable, pre-school and church activities, helping others, bike riding in Melbourne’s parks, and relaxing at the beach with her family. She plans to travel and see more of Australia too.